On-hold audio is a dynamic and direct communication channel with your customers. It uses time spent on-hold to promote products and services directly to your caller as well as advising them of important information regarding your business.
Use on-hold messaging to provide helpful information such as opening times or holiday closures, share company news and inform callers of upcoming events.
Let your customers know about your new promotions and new products. On-hold messaging is also a great tool to upsell other products, services and opportunities.
On-hold music and messaging has been shown to reduce caller hang-ups. It is a great way to show callers that they are important to you and makes them feel valued.
We often put callers on-hold to transfer calls between agents. We also tend to gather information and confer with colleagues. The time soon adds up!
Senior Customer Service Manager, Romans
The service has helped us manage our calls more effectively. Great, efficient service.
Practice Manager, Durban Dental Centre
Our customers love the idea of being told about new promotions when they ring the salons, and our staff love the idea that every incoming call is answered within seconds every time, they never miss or lose a call.
Marketing Manager, Toni&Guy Hairdressing
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Make your business sound great! Premier Business Audio provide audio marketing solutions to every vertical business sector and our messages are heard by over 130 million people a year. Contact us now to find out how we can help you transform your customers’ experience.