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Enhancing Customer Experience Through Your Phone System
Recent data suggests that, on average, callers to small and medium businesses spend approximately 20% of their call time on hold. This means there’s a valuable opportunity for business [...]
The Rise of WhatsApp for Business
In the ever-evolving landscape of business communication, WhatsApp has emerged as a powerful tool that is transforming the way SMEs interact with their customers. One key indicator of [...]
Ensuring Maximum Impact
So how do you use on-hold time more effectively? What’s going to add the greatest benefit to your business, and your customers? First of all, review what you’ve currently got in place. [...]
How Your Phone System Can Help You Meet Your Customer Experience Objectives
How your phone system can help you meet your customer experience objectives A 2020 study concluded that callers to SMEs spend 20% of call time on hold, which means you’ve got time to e [...]
Three Top Tips For Building A Successful Telephony Audio Brand
You know what your organisation looks like - your logo, your font, your image. But what does it sound like? When clients and potential customers contact you, is the audio experience a [...]
Transform Your Phone System From Call Routers to Customer Interfaces
Guest blog by David Richardson, Premier CX I’ll start by declaring my credentials – I’ve been working with audio in various ways since the very late 90s, and I’ve specialised with audi [...]