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Ensuring Maximum Impact
So how do you use on-hold time more effectively? What’s going to add the greatest benefit to your business, and your customers? First of all, review what you’ve currently got in place. [...]
Three Top Tips For Building A Successful Telephony Audio Brand
You know what your organisation looks like - your logo, your font, your image. But what does it sound like? When clients and potential customers contact you, is the audio experience a [...]
Transform Your Phone System From Call Routers to Customer Interfaces
Guest blog by David Richardson, Premier CX I’ll start by declaring my credentials – I’ve been working with audio in various ways since the very late 90s, and I’ve specialised with audi [...]
Sound Choice – Picking the Right Voice for your Telephone Messaging
Your company knows the benefits of having in-queue and on hold messaging when managing your customer calls but have you considered that it’s also a golden opportunity to enhance your a [...]
Focus On: Customer Service
‘Which Magazine’ surveyed 3,621 members of the UK public about the big brands that they had interacted with over the past 12 months. Of the top 10 customer service gripes; poor automat [...]