Managed Marketing On-hold

Inform, engage and upsell

On average, callers to SMEs spend 20% of their call time on hold. Instead of letting customers grow bored or frustrated, transform this into an opportunity to promote your products, services, and offers to an engaged audience already waiting to speak with you.

What are the benefits?

Inform

Focus on top business priorities, whilst keeping customers informed and engaged. Use on-hold messaging to share essential details like opening times and holiday closures, broadcast company news, and inform callers about exciting upcoming events.

Promote

Boost revenue by keeping your customers in the loop about new promotions and products with on-hold messaging – also a powerful tool for upselling additional products and services.

Nurture

Enhance caller experience and retain more leads. On-hold music and messaging significantly reduces caller hang-ups, showing your customers they are valued and important.

Voices and music choices for every business

Sample a selection of the voice artists and music tracks we offer. We’ll work with you to select the sounds that best represent your business and help you grow through improved customer engagement.

Premier has consistently exceeded our expectations – we value their commitment to excellence and look forward to continuing this successful partnership.

CBF

Premier has been our partner since 2012, and has been invaluable in helping us deliver exceptional service across multiple locations.

Sydenhams

For just over ten years, we have worked closely with the Premier team to develop tailored recordings that reflect our brand image and help us make the most of every call.

Rayburn Tours

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Get in touch today

Premier provides customer experience solutions to every vertical business sector, impacting over 130 million people a year. Contact us now to find out how we can help you transform your customer experience.